After Sales, Service and Repairs

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We understand that faulty equipment and downtime due to repairs impacts your ability to deliver quality product at the best possible price, and that it is the difference between commercial viability and failure.

  • State of the art technology links our call centres nationally
  • Trained service controllers utilise uniquely developed software to log, manage and record the repairs history of your equipment
  • Comprehensive spares stockholdings are held in all major centres so that you do not have to wait for spares to be imported or couriered from one branch to another
  • Factory trained technicians employed by Lead and working ONLY on Lead brands
  • Direct technical support from Lead technicians in Johannesburg, Durban, Cape Town, Bloemfontein, Nelspruit, Port Elizabeth & East London, Windhoek and throughout Southern Africa

After Sales Service comes before Sales. It is something we don’t pay lip service to. It is an ingrained, clearly understood and unquestioned business practice for us. It is the area of our business that commands by far the most attention and investment and our policy is clear that a good technical presence precedes any sales effort. Every one of our current 8 branches around South Africa started first with a competent technical presence in that area.


You are our Why

We have a simple business philosophy: We expect our customers to hold us to the highest international standards. Everything we do, every day and in every interaction we have with every customer (no matter how big or small), is designed to exceed those expectations.

We know we have great quality products and we try hard to make sure we support them with unequalled levels of after sales service. Its why we have 8 branches and 3 technical offices in major cities across Southern Africa – so that our support network is close to our customers. It’s why we train and directly employ all technical people and do not outsource repair work, it’s why we operate our own call centres, and it’s why we invest heavily in locally held spares stockholdings and in the latest CRM software – all designed to make sure our customers remain at the forefront of everything we do.

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