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After Sales, Service and Repairs

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We understand that faulty equipment and downtime due to repairs impacts your ability to deliver quality product at the best possible price, and that it is the difference between commercial viability and failure.

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  • State of the art technology links our call centres nationally
  • Trained service controllers utilise uniquely developed software to log, manage and record the repairs history of your equipment
  • Comprehensive spares stockholdings are held in all major centres so that you do not have to wait for spares to be imported or couriered from one branch to another
  • Factory trained technicians employed by Lead and working ONLY on Lead brands
  • Direct technical support from Lead technicians in Johannesburg, Durban, Cape Town, Bloemfontein, Nelspruit & Port Elizabeth, Windhoek and throughout Southern Africa

After Sales Service comes before Sales. It is something we don’t pay lip service to. It is an ingrained, clearly understood and unquestioned business practice for us. It is the area of our business that commands by far the most attention and investment and our policy is clear that a good technical presence precedes any sales effort. Every one of our current 7 branches around South Africa started first with a competent technical presence in that area.

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You are our Why

We have a simple business philosophy: We expect our customers to hold us to the highest international standards. Everything we do, every day and in every interaction we have with every customer (no matter how big or small), is designed to exceed those expectations.

We know we have great quality products and we try hard to make sure we support them with unequalled levels of after sales service. Its why we have 7 branches and 4 technical offices in major cities across Southern Africa – so that our support network is close to our customers. It’s why we train and directly employ all technical people and do not outsource repair work, it’s why we operate our own call centres, and it’s why we invest heavily in locally held spares stockholdings and in the latest CRM software – all designed to make sure our customers remain at the forefront of everything we do.

Customer Testimonials

transparent Jenny Morris | 21 April 2020

"Just a quick note to thank you for the outstanding service received. I sent off an info request at midnight on Sunday night not really expecting any assistance because of the lockdown. Surprisingly by early Monday morning I received a phone call and by mid-morning the order was processed and finalised. I cannot thank you enough. This kind of service is very rare and I am sure its what contributes to make your company such a success. Thank you thank you thank you again."

transparent Alet van Heerden | Kaleo Functions | 5 February 2020 "I had Matthew (technician) here today to replace my dishwasher’s pump. That he did extremely well and I logged a query with him about my machine not washing my glasses properly. This guy went to the extreme to help me sort the problem – not his work – after years of complaints to the chemical company. I really want you to give him a big applause – he is a very skilled, well mannered man. Yesterday Joshua was here – just a nice guy and also did his best. From day one I phoned Marcelle – his service were really so great. Please thank them all from my side. You can be proud of the 3 guys. Much appreciated." transparent Heinrich de Wet | Life Healthcare | 16 May 2019 "Marcel was able to repair our oven in no time and at a fraction of the cost other providers were quoting us... you can rest assured that you saved us a lot of money. Your technician’s willingness and knowledge to do fault-finding led to him simply refitting a magnet that got moved out of place which immediately got the oven up and running. This attention to detail does not go unnoticed and I will look to, in future, rather pay for your call out and travel time and save money on labour and parts." transparent Debbie Möller | 18 August 2017 "Thank you for the amazing service that I received from Lead Services Nelspruit. Your personnel are absolutely amazing and in this day and age where “Customer Care” has become a rare commodity, it is not extinct within your Company. A special thank you to Shaun who always fulfils his promises and to Thabo who is the perfect gentleman on site." transparent Keith | Port Nolloth | 29 August 2017

"I really want to congratulate Lead on the excellent service experience afforded to me today. Samantha, Charnel and Marvin all reflected your company mission statement and more than delivered on your promise. They are credit to Lead."

transparent Amanda Nxele | Lord Dent Panel Beaters | 12 April 2018

"I am extremely impressed with your [Kyle Nothard's] impeccable service rendered to me from the onset. You have been nothing short of amazing from the day I requested a quote up till now. You are extremely efficient and your continuous follow up with me and updates throughout this process have been most appreciated."

transparent Rajen Sunker | Protea Hotel by Marriott® | 9 May 2018

"Thank you for your outstanding service received. You have really shown what going the extra mile means. We really appreciate your service and attitude."

transparent Annemarie Franzsen | La Clemence | 27 February 2019 "Thank you so much for the very efficient, professional service, it is really a pleasure doing business with Lead!" transparent Erika Klopper | Sun International | 17 October 2017 "Everything is well; we are satisfied and the technicians' training was excellent. Thank you for the quick response with the training." transparent Bronwen Smithers | 21 September 2017 “Thank you so very much yet again for the superb service - it is always such a treat and absolute pleasure to deal with LEAD.” transparent Geraldine Schelin | 31 August 2017

"Thank you so much for the excellent service that Joseph gave my client Amazon today! He was really professional and extremely helpful. Thanks again. Excellent service all round."

transparent Debbi Rebelo | 3 August 2017 "I got incredibly good service from Shana [yesterday]. I found her to be incredibly efficient and very polite and helpful. It is not often one gets such good service these days." transparent Hannelie Van Der Westhuizen | 17 May 2017 "Baie baie dankie vir julle flinke diens! Ek waardeer dit opreg! Ek dink my bediende meer as ek!!" transparent Anne Stewart | 11 May 2017 "I don’t recall ever having such professional service from anyone." transparent Makwena Hlahla | Makalali Private Game Lodge | 03 May 2017

"Thanks very much, really appreciated the efficient response and service received from you and Lead Team. Looking forward doing business with you."

transparent Drienie Nortje | 27 March 2017 "I am very satisfied with the service we received from your company." transparent Colin Lawrence | Helderberg College | 27 February 2017 "We appreciate the professional and prompt manner in which you responded to our request to purchase a new piece of equipment. We are looking forward working with your company in the future." transparent Soekie van Riel van Staden | Tsogo Sun | 1 June 2016

"Wil net gou se baie dankie vir julle goeie diens. Marvin is baie oulik en Bernadette ook om haar mail so gou aan te gestuur het an vir Marvin om die Kwotasie te doen. Julle spannetjie is TOPS!!!"

transparent Clint Burton | 26 April 2016 Thank you to your team. The work was done in a most professional and expert way. Your staff can be commended on their work. transparent Dylan Bradley : Africa Cleaning Services : 31 July 2015 "We are very happy at the moment and appreciate all the hard work from Lead. I won’t hesitate to recommend Lead to anyone else." transparent Francis Moyo : Tsogo Sun Garden Court Hatfield : 23 May 2015 "Thank you for the professionalism displayed from fault finding to fixing the problem and above all managing to accommodate my request in a short notice." transparent Beven Mashedi : 16 November 2015 "Your team were professional and your service has been exceptional." transparent Marius Winterbach : 22 October 2015 "Just to advise you that we are very happy with the training given to us by Philip. He is very skilled and knowledgeable. Helped us a lot. He is adding value to your company... Be proud of him! Thanks again." transparent Ingrid Mischinger : 27 October 2015 "... also wanted to mention, that the Service Technician was most professional and courteous." transparent Wini Bourbon : McCater Supplies : 31 July 2015 "Thank you SO much for all your patience and hard work. Could you also please thank your technician. He was well spoken and outstanding in the service and the training. He is a keeper!!" transparent Paul Murry : Marion on Nicol Boutique Hotel : 23 Sept 2015 "Thank you very much for the excellent service." transparent Western Cape Government – Mossel Bay Hospital : 16 Nov 2015

"Thank you for everything. The process went smoothly.

Your team were professional and your service has been exceptional."

transparent Serge Foulon : 23 December 2014

“Thank you for the great service Lead is offering us and I am looking forward to some more collaboration in the future years.”

transparent Marlene du Preez

“We are very happy with the fact that you guys went out of your way to assist. Thanks for that.”

transparent Mrs. E Willemse : 20 February 2014

“Good Day, I would like to thank you for your service. Your service Is prompt and accurate. Phillip who executed the installation of our unit was very helpful and took time to explain in detail the procedure to us. We are satisfied customers”

transparent Jenny Morris | 21 April 2020

"Just a quick note to thank you for the outstanding service received. I sent off an info request at midnight on Sunday night not really expecting any assistance because of the lockdown. Surprisingly by early Monday morning I received a phone call and by mid-morning the order was processed and finalised. I cannot thank you enough. This kind of service is very rare and I am sure its what contributes to make your company such a success. Thank you thank you thank you again."

transparent Alet van Heerden | Kaleo Functions | 5 February 2020 "I had Matthew (technician) here today to replace my dishwasher’s pump. That he did extremely well and I logged a query with him about my machine not washing my glasses properly. This guy went to the extreme to help me sort the problem – not his work – after years of complaints to the chemical company. I really want you to give him a big applause – he is a very skilled, well mannered man. Yesterday Joshua was here – just a nice guy and also did his best. From day one I phoned Marcelle – his service were really so great. Please thank them all from my side. You can be proud of the 3 guys. Much appreciated." transparent Heinrich de Wet | Life Healthcare | 16 May 2019 "Marcel was able to repair our oven in no time and at a fraction of the cost other providers were quoting us... you can rest assured that you saved us a lot of money. Your technician’s willingness and knowledge to do fault-finding led to him simply refitting a magnet that got moved out of place which immediately got the oven up and running. This attention to detail does not go unnoticed and I will look to, in future, rather pay for your call out and travel time and save money on labour and parts." transparent Debbie Möller | 18 August 2017 "Thank you for the amazing service that I received from Lead Services Nelspruit. Your personnel are absolutely amazing and in this day and age where “Customer Care” has become a rare commodity, it is not extinct within your Company. A special thank you to Shaun who always fulfils his promises and to Thabo who is the perfect gentleman on site." transparent Keith | Port Nolloth | 29 August 2017

"I really want to congratulate Lead on the excellent service experience afforded to me today. Samantha, Charnel and Marvin all reflected your company mission statement and more than delivered on your promise. They are credit to Lead."

transparent Amanda Nxele | Lord Dent Panel Beaters | 12 April 2018

"I am extremely impressed with your [Kyle Nothard's] impeccable service rendered to me from the onset. You have been nothing short of amazing from the day I requested a quote up till now. You are extremely efficient and your continuous follow up with me and updates throughout this process have been most appreciated."

transparent Rajen Sunker | Protea Hotel by Marriott® | 9 May 2018

"Thank you for your outstanding service received. You have really shown what going the extra mile means. We really appreciate your service and attitude."

transparent Annemarie Franzsen | La Clemence | 27 February 2019 "Thank you so much for the very efficient, professional service, it is really a pleasure doing business with Lead!" transparent Erika Klopper | Sun International | 17 October 2017 "Everything is well; we are satisfied and the technicians' training was excellent. Thank you for the quick response with the training." transparent Bronwen Smithers | 21 September 2017 “Thank you so very much yet again for the superb service - it is always such a treat and absolute pleasure to deal with LEAD.” transparent Geraldine Schelin | 31 August 2017

"Thank you so much for the excellent service that Joseph gave my client Amazon today! He was really professional and extremely helpful. Thanks again. Excellent service all round."

transparent Debbi Rebelo | 3 August 2017 "I got incredibly good service from Shana [yesterday]. I found her to be incredibly efficient and very polite and helpful. It is not often one gets such good service these days." transparent Hannelie Van Der Westhuizen | 17 May 2017 "Baie baie dankie vir julle flinke diens! Ek waardeer dit opreg! Ek dink my bediende meer as ek!!" transparent Anne Stewart | 11 May 2017 "I don’t recall ever having such professional service from anyone." transparent Makwena Hlahla | Makalali Private Game Lodge | 03 May 2017

"Thanks very much, really appreciated the efficient response and service received from you and Lead Team. Looking forward doing business with you."

transparent Drienie Nortje | 27 March 2017 "I am very satisfied with the service we received from your company." transparent Colin Lawrence | Helderberg College | 27 February 2017 "We appreciate the professional and prompt manner in which you responded to our request to purchase a new piece of equipment. We are looking forward working with your company in the future." transparent Soekie van Riel van Staden | Tsogo Sun | 1 June 2016

"Wil net gou se baie dankie vir julle goeie diens. Marvin is baie oulik en Bernadette ook om haar mail so gou aan te gestuur het an vir Marvin om die Kwotasie te doen. Julle spannetjie is TOPS!!!"

transparent Clint Burton | 26 April 2016 Thank you to your team. The work was done in a most professional and expert way. Your staff can be commended on their work. transparent Dylan Bradley : Africa Cleaning Services : 31 July 2015 "We are very happy at the moment and appreciate all the hard work from Lead. I won’t hesitate to recommend Lead to anyone else." transparent Francis Moyo : Tsogo Sun Garden Court Hatfield : 23 May 2015 "Thank you for the professionalism displayed from fault finding to fixing the problem and above all managing to accommodate my request in a short notice." transparent Beven Mashedi : 16 November 2015 "Your team were professional and your service has been exceptional." transparent Marius Winterbach : 22 October 2015 "Just to advise you that we are very happy with the training given to us by Philip. He is very skilled and knowledgeable. Helped us a lot. He is adding value to your company... Be proud of him! Thanks again." transparent Ingrid Mischinger : 27 October 2015 "... also wanted to mention, that the Service Technician was most professional and courteous." transparent Wini Bourbon : McCater Supplies : 31 July 2015 "Thank you SO much for all your patience and hard work. Could you also please thank your technician. He was well spoken and outstanding in the service and the training. He is a keeper!!" transparent Paul Murry : Marion on Nicol Boutique Hotel : 23 Sept 2015 "Thank you very much for the excellent service." transparent Western Cape Government – Mossel Bay Hospital : 16 Nov 2015

"Thank you for everything. The process went smoothly.

Your team were professional and your service has been exceptional."

transparent Serge Foulon : 23 December 2014

“Thank you for the great service Lead is offering us and I am looking forward to some more collaboration in the future years.”

transparent Marlene du Preez

“We are very happy with the fact that you guys went out of your way to assist. Thanks for that.”

transparent Mrs. E Willemse : 20 February 2014

“Good Day, I would like to thank you for your service. Your service Is prompt and accurate. Phillip who executed the installation of our unit was very helpful and took time to explain in detail the procedure to us. We are satisfied customers”

transparent Jenny Morris | 21 April 2020

"Just a quick note to thank you for the outstanding service received. I sent off an info request at midnight on Sunday night not really expecting any assistance because of the lockdown. Surprisingly by early Monday morning I received a phone call and by mid-morning the order was processed and finalised. I cannot thank you enough. This kind of service is very rare and I am sure its what contributes to make your company such a success. Thank you thank you thank you again."

transparent Alet van Heerden | Kaleo Functions | 5 February 2020 "I had Matthew (technician) here today to replace my dishwasher’s pump. That he did extremely well and I logged a query with him about my machine not washing my glasses properly. This guy went to the extreme to help me sort the problem – not his work – after years of complaints to the chemical company. I really want you to give him a big applause – he is a very skilled, well mannered man. Yesterday Joshua was here – just a nice guy and also did his best. From day one I phoned Marcelle – his service were really so great. Please thank them all from my side. You can be proud of the 3 guys. Much appreciated." transparent Heinrich de Wet | Life Healthcare | 16 May 2019 "Marcel was able to repair our oven in no time and at a fraction of the cost other providers were quoting us... you can rest assured that you saved us a lot of money. Your technician’s willingness and knowledge to do fault-finding led to him simply refitting a magnet that got moved out of place which immediately got the oven up and running. This attention to detail does not go unnoticed and I will look to, in future, rather pay for your call out and travel time and save money on labour and parts." transparent Debbie Möller | 18 August 2017 "Thank you for the amazing service that I received from Lead Services Nelspruit. Your personnel are absolutely amazing and in this day and age where “Customer Care” has become a rare commodity, it is not extinct within your Company. A special thank you to Shaun who always fulfils his promises and to Thabo who is the perfect gentleman on site." transparent Keith | Port Nolloth | 29 August 2017

"I really want to congratulate Lead on the excellent service experience afforded to me today. Samantha, Charnel and Marvin all reflected your company mission statement and more than delivered on your promise. They are credit to Lead."

transparent Amanda Nxele | Lord Dent Panel Beaters | 12 April 2018

"I am extremely impressed with your [Kyle Nothard's] impeccable service rendered to me from the onset. You have been nothing short of amazing from the day I requested a quote up till now. You are extremely efficient and your continuous follow up with me and updates throughout this process have been most appreciated."

transparent Rajen Sunker | Protea Hotel by Marriott® | 9 May 2018

"Thank you for your outstanding service received. You have really shown what going the extra mile means. We really appreciate your service and attitude."

transparent Annemarie Franzsen | La Clemence | 27 February 2019 "Thank you so much for the very efficient, professional service, it is really a pleasure doing business with Lead!" transparent Erika Klopper | Sun International | 17 October 2017 "Everything is well; we are satisfied and the technicians' training was excellent. Thank you for the quick response with the training." transparent Bronwen Smithers | 21 September 2017 “Thank you so very much yet again for the superb service - it is always such a treat and absolute pleasure to deal with LEAD.” transparent Geraldine Schelin | 31 August 2017

"Thank you so much for the excellent service that Joseph gave my client Amazon today! He was really professional and extremely helpful. Thanks again. Excellent service all round."

transparent Debbi Rebelo | 3 August 2017 "I got incredibly good service from Shana [yesterday]. I found her to be incredibly efficient and very polite and helpful. It is not often one gets such good service these days." transparent Hannelie Van Der Westhuizen | 17 May 2017 "Baie baie dankie vir julle flinke diens! Ek waardeer dit opreg! Ek dink my bediende meer as ek!!" transparent Anne Stewart | 11 May 2017 "I don’t recall ever having such professional service from anyone." transparent Makwena Hlahla | Makalali Private Game Lodge | 03 May 2017

"Thanks very much, really appreciated the efficient response and service received from you and Lead Team. Looking forward doing business with you."

transparent Drienie Nortje | 27 March 2017 "I am very satisfied with the service we received from your company." transparent Colin Lawrence | Helderberg College | 27 February 2017 "We appreciate the professional and prompt manner in which you responded to our request to purchase a new piece of equipment. We are looking forward working with your company in the future." transparent Soekie van Riel van Staden | Tsogo Sun | 1 June 2016

"Wil net gou se baie dankie vir julle goeie diens. Marvin is baie oulik en Bernadette ook om haar mail so gou aan te gestuur het an vir Marvin om die Kwotasie te doen. Julle spannetjie is TOPS!!!"

transparent Clint Burton | 26 April 2016 Thank you to your team. The work was done in a most professional and expert way. Your staff can be commended on their work. transparent Dylan Bradley : Africa Cleaning Services : 31 July 2015 "We are very happy at the moment and appreciate all the hard work from Lead. I won’t hesitate to recommend Lead to anyone else." transparent Francis Moyo : Tsogo Sun Garden Court Hatfield : 23 May 2015 "Thank you for the professionalism displayed from fault finding to fixing the problem and above all managing to accommodate my request in a short notice." transparent Beven Mashedi : 16 November 2015 "Your team were professional and your service has been exceptional." transparent Marius Winterbach : 22 October 2015 "Just to advise you that we are very happy with the training given to us by Philip. He is very skilled and knowledgeable. Helped us a lot. He is adding value to your company... Be proud of him! Thanks again." transparent Ingrid Mischinger : 27 October 2015 "... also wanted to mention, that the Service Technician was most professional and courteous." transparent Wini Bourbon : McCater Supplies : 31 July 2015 "Thank you SO much for all your patience and hard work. Could you also please thank your technician. He was well spoken and outstanding in the service and the training. He is a keeper!!" transparent Paul Murry : Marion on Nicol Boutique Hotel : 23 Sept 2015 "Thank you very much for the excellent service." transparent Western Cape Government – Mossel Bay Hospital : 16 Nov 2015

"Thank you for everything. The process went smoothly.

Your team were professional and your service has been exceptional."

transparent Serge Foulon : 23 December 2014

“Thank you for the great service Lead is offering us and I am looking forward to some more collaboration in the future years.”

transparent Marlene du Preez

“We are very happy with the fact that you guys went out of your way to assist. Thanks for that.”

transparent Mrs. E Willemse : 20 February 2014

“Good Day, I would like to thank you for your service. Your service Is prompt and accurate. Phillip who executed the installation of our unit was very helpful and took time to explain in detail the procedure to us. We are satisfied customers”